Terms and Conditions

Subscription Terms & Conditions:

Personal Information and Undertakings:
The Consumer hereby subscribing for milk (including fresh, raw desi cow A2 milk) and milk products shall be called as “Subscriber” further & the Company delivering the milk and milk products shall be called as “Company” further. The Gau MaaRT Subscriber hereby agrees to subscribe raw milk for own wellbeing and give his/her authentic and actual details to the Company and will ensure that there is not any other person registering from the same residence, unless and until there is a separate family with the separate account living within the same premises.
The Subscriber is abiding to update his/her contact information in real-time to avoid any miscommunication or mis-delivery. In case of the address updation, Company shall take time to update in the system, during that period, Milk delivery shall be on “Pause.”
Deliveries and Payments:
There is not any provision for delivery on a credit basis. The Subscriber adheres to follow the prepaid recharge system for the subscription period. The Subscriber can pay through payment gateway provided on website / app or thru’ online remittance to bank details or UPI provided by the company. In case of payments other than gateway the Subscriber should inform the Company with reference number / screen shot of transaction by whatsapp to +91-93287 58079. It may take one banking days to credit the Subscriber’s wallet. The subscriber may also pay cash to delivery boy and get that punched in app which would be visible in their payment history. The cash would be reflected as wallet balance only after Gau MaaRT manager confirm receipt of it. Cheque payments may take 7 banking days to update wallet balance in the app.
The cash collection for wallet recharge or any subscription-related personal communication will be done only from the address where the milk/products are delivered.
In case of any fund dishonor due to Subscriber’s negligence, the Company may charge the dues or penalty fee or any such bank instrument failure charges from the Subscriber.
In all cases, there would not be any refund of funds added to the wallet of the Subscriber. The Subscriber has to use it for the said subscription or otherwise could use it for buying other products from the Company.
Once the Subscriber’s wallet is empty, the milk delivery shall be paused until it is renewed. The Subscriber shall be notified either through app notification / SMS /whatsapp /Voice Call 0 to 5 days before the expiry of the wallet. Please check app / SMS /whatsapp notifications periodically from Gau MaaRT. The milk delivery shall be skipped during such a deactivation period.
The delivery time shall be from 06:00 AM to 10:00 AM in morning and 06:00 PM to 10:00 PM in evening, as per the delivery policy, and Gau MaaRT Subscriber shall abide to agree for the same.
The milk delivery schedule in the morning and evening sessions is very stringent for us to ensure our subscribers’ commitment and service. Hence, the Subscribers are requested to co-operate with the delivery boys towards the minimum time consumption. The Delivery boy shall not be able to wait for more than 1 minute/door-step.
You can opt for the delivery from below four types :
1. Delivery without the ringing doorbell
1. Delivery after ringing doorbell
1. Handover to the exclusive security guard
1. Handover to the common security guard
Kindly ensure that the bottles / pouches are packed properly and boil or store it as per the instructions provided on the pack. There is a possibility of theft/misplace/spoilage of containers, which shall be at the risk of Subscriber and Company not being responsible for the same. The delivery boy will punch the delivery in the system with time once it is delivered. The Subscriber can always cross-check the same in its app.
The Subscriber shall hang the Milk Bag outside the door or main exclusive gate at night itself for morning deliveries and by 5;00 pm for evening deliveries. In case the Bag is not hung outside or not visible/accessible enough for delivery, it shall be assumed that the Subscriber has paused the milk for that day. Any such queries of non-delivery will not be considered. The number of milk bottles /pouches will be based on Subscriber your order plan. Should you require fewer or more bottles / pouches, you can log in to your account and change it or inform the customer care before a day. Any changes for the next delivery should be done before 12:00 night for morning deliveries and 12:00 noon for evening deliveries in the mobile app /Web Login.
In case Subscriber opt out for no delivery for particular day/s without advance intimation /punching in app, it would be considered as milk is delivered to your place and the amount would be deducted from the wallet. Subscriber would solely remain responsible for punching of no milk well within time.
The New Subscription will be activated after 3-4 working days of the payment received.
in all cases, whenever Subscriber pays cash to Gau Sevak (delivery boy) s/he should make sure the delivery boy punches payment receipt in his app, which would be visible to the Subscriber in its app within no time. That would be considered as payment receipt. Subscriber’s wallet would be credited once delivery boy submit the cash to the manager. Subscriber could see the progress of payment / wallet credit in payment history or balance section of the app. If Subscriber fails to track the same and delivery boy fails to submit the payment to the manager, for whatever reason, Subscriber would be solely responsible for it and company would not be responsible for the recharge/reimbursement. In case of cheque payment, it may take upto 7 banking days to credit customer’s wallet. Till the time wallet is not showing sufficient balance, delivery boy will not be able to deliver to Subscriber’s place. The cash /cheque collection will be maximum once a month, kindly maintain the wallet balance accordingly or recharge the same through the given channels. The payment can be made online and need to be informed to customer care by whatsapp of screen shot of remittance.
Once, the prepaid balance reaches critical or only 5 deliveries are pending, the Subscriber shall get reminders to recharge for uninterrupted deliveries either thru’ app notification / SMS / Whatsapp / voice call. The Subscriber has to pay it immediately based on SMS/Whatsapp /App Notification received; else, the milk delivery shall be paused till the payment is done.
The Gau MaaRT Subscriber has to notify at customer care for a pause of milk delivery for more than two days prior to a day. In case the Milk Bag is not hung for more than two days without informing, the delivery shall be indefinitely paused till informed back to resume by Subscriber.
The Subscription is on a Daily & Alternate basis. There would be delivery charge of Rs 150 / month / door / shift irrespective of quantity and frequency for milk subscriptions and delivery charge as actual for other non-subscription products. Any subscriber consuming less than 45 litres of milk in an average of 3 months, shall not be entertained due to interruption in a regular pattern and shall be requested for deactivation.
The Company is delivering milk in limited geographical area in Ahmedabad (Gujarat) and reserve the rights to accept or refuse the subscription / deliveries based on number of factors including logistics. The delivery confirmation will be done once approved by the Company. Any such payment, if any, made by the Consumer shall be refunded back by the Company within a prescribed time frame, or it may communicate the delay in activation of service in the particular area if the Subscriber agrees to wait.
In rare cases, the deliveries may be delayed and may not be delivered during the defined delivery schedule due to any unforeseen or unavoidable circumstances. During such circumstances, Subscribers’ patience and cooperation shall be highly appreciated. The Company shall try to intimate the status through Mass SMS/ Whatsapp / Telephonic mode during such a critical situation.
The Company shall deliver the milk/milk products directly through its own authorized staff / 3rd Party delivery. However, there might be a negligible service or method deviation. Still, The Consumer can anytime report the dissatisfaction at customer care pertaining to the same.
The Recharge or Renewal of the order must be done before 06:00 PM for morning and 06:00 AM for evening to receive the delivery from the very next schedule. The orders/recharge done after the said time, shall not be liable for next schedule delivery.

Communication and Complaints:
The Subscriber hereby agrees to receive any form of informational/ promotional/related communication in the form of courier/personal/SMS/E-Mail/Whatsapp /App Notification through Company or Gau MaaRT Authorised Associates.
The Subscriber has to track his/her account online by self, and any issue has to report it within two days of issue occurrence. Later on, it will not be considered for resolution.
The Gau MaaRT Subscriber can always approach the customer care for any grievance reporting pertaining to delivery, quality, or any other operational issues within 3 hours to +91-93287 58079.
The request given to the customer care team shall only be considered valid. No communications to the delivery boy or distribution team shall be considered valid & actionable.
No query for the milk spoilage or damage shall be considered after 4 hours. No query of difference in the bottles /pouches shall be considered after three days.
You can raise the query by raising the ticket from your login for a timely resolution.
Any price revision in the product shall affect the current Subscription from the day of the price revision.
Promotional offer, if any, can be lapsed or withdrawn by management anytime as deemed fit by the Company.
Gau MaaRT is a consumer-focused and Subscribers oriented company. It shall always strive their best towards the optimum service. Thus, the cooperation shall always be sought from our Subscribers to improve our service and quality day by day.
Gau MaaRT insists and shall ensure the fresh products as per its batch expiry. In case the Subscriber receives overdue/damaged/tampered product delivery, we request you not to accept the same, or you may report it to the customer care/distribution supervisor immediately.
Any damaged product shall be taken back and will be replaced with a fresh product, and no refund can be claimed for the same.
Any balance amount of refund due to service discontinuance shall be processed within 7 banking days.
Please note the official communication would be only on E-mail (gaumaart@gamil.com) or Customer Care number. No +91-93287 58079. Any other communication mode shall not be considered valid for further query resolution.
The Subscriber shall log in to his/her profile immediately after activation of Subscription to check the details and shall examine the information of delivery and other transactions regularly with the real-time movements at his/her own for better transparency.

Refund/Cancellation Policy:
Any damaged product shall be taken back and will be replaced with a fresh product, and no refund can be claimed for the same.
Any balance amount of refund due to service discontinuance shall be processed within 7 banking days.
In any case, there would not be any refund of funds added to the wallet of the Subscriber. The Subscriber has to use it for the said subscription or otherwise could use it for buying other products from the Company.
The Company is delivering milk in limited geographical area in Ahmedabad (Gujarat) and reserve the rights to accept or refuse the subscription / deliveries based on number of factors including logistics. The delivery confirmation will be done once approved by the Company. Any such payment, if any, made by the Consumer shall be refunded back by the Company within a prescribed time frame, or it may communicate the delay in activation of service in the particular area if the Subscriber agrees to wait.

All the disputes are subjected to Ahmedabad Jurisdiction only